GDPR Privacy Policy

The Privacy Policy is intended to help you understand why we collect your data and how we use it. We kindly ask everyone to take the time to read the following carefully.

This policy relates to all of you who purchase and use our products or services via telephone, applications, social networks, or through our website.

Who we are

The business “Petros Asimis” is an individual enterprise (hereinafter referred to as the “Enterprise”). Our Enterprise offers products and services that significantly improve the daily lives of our customers.

Your safety

When you make a purchase from us or use the services we offer, you entrust us with your data. For this reason, we prioritize, listen to, and take into account your opinions and desires, so we can understand your expectations and ensure that they are reflected in our business decisions. We are committed to maintaining your trust.

The Privacy Policy of our Company on Personal Data Protection provides detailed information about when and why we collect your data, how we use and process it, how long we keep it, and, finally, under what conditions we can share it with others.

Data Collection

When you visit one of our points of sale (e.g. websites, social media), we request that you provide us with certain information about yourself.

These pieces of information may include:

  • Personal data such as name, address, email address, phone number, and other contact details. This data is collected during the purchase of a product from our online store or our electronic services, for example, when you participate in a market survey, leave a comment on our social media pages (Facebook, Twitter, YouTube), enter one of our contests, etc.
  • Account information, such as your username and other identifiers or credentials used to access our online services.
  • IP address and cookie data.
  • Location.

Instances in which we request your data:

  • When you purchase products in online stores either over the phone.
  • When you register to use our electronic services.
  • When you request to receive updates about marketing promotions.
  • When you participate in one of our contests or complete one of our customer surveys.
  • When you register for our rewards programs.
  • When you submit requests.

 

How we process your data

We process your data when we are about to agree with you or for specific purposes, among others, such as:

  • Processing orders and payments for products and services you have purchased or for refunds.
  • Promotional actions related to our products and services or services offered by our partners, which we believe may be of interest to you, provided we have obtained your consent to contact you.

We can also use and process your data if you have given us your consent for the following:

  • Notification when a product is available again.
  • Contacting you via email or written message regarding our products and services, contests, offers, promotions, or special events.
  • For your reward, as part of participation in the Company’s rewards programs.

 

Lawful Interest

We can use and process your data where necessary based on our legitimate interests as a business for the following purposes:

  • To provide support to our customers, respond to and communicate with you regarding your requests.
  • To address questions, complaints, demands, and comments.
  • To communicate with you regarding your orders, purchases, or accounts.
  • To provide you with material of interest and navigate you through our websites.
  • To inform you about promotional activities (based on your consent), such as customizing communications or sending targeted messages through social networks and third-party platforms.
  • To conduct data analysis, including consumer research, trend analysis, and economic analysis.
  • To help us understand more about you as customers, the products and services you consume, and how you consume and shop for them so that we can serve you better.
  • To operate, evaluate, and improve our activities, including the development of new products and services, determining the effectiveness of sales, marketing, and advertising efforts, and analyzing and improving products, offers, promotional activities, electronic services, and other technologies.
  • To comply with your requests regarding the exercise of your rights (for example, when you request us not to contact you for marketing purposes, we will keep this record in opt-out lists to comply with your request).
  • To use or disclose your data (for example, in connection with a public authority’s investigation), where we have a lawful right or duty.
  • To maintain the right to communicate with you regarding overdue debts, either directly or through third-party partners.
  • For the protection, detection, and prevention of fraud and other criminal activities, claims, and other obligations.
  • For network and information security, take measures to protect your information from loss, damage, theft, or unauthorized access.

Compliance with Legal Obligations

We will use your data to comply with our legal obligations, such as:

  • To identify you when you contact us.
  • To verify the accuracy of the data we hold about you.
  • To assist public authorities, e.g., the police.

For Your Own “Benefit”

We will use your data for your own “benefit,” for example:

  • We may need to contact you if there is a potential safety risk related to a product you purchased or for product recalls.
  • We use automated information for purposes such as:
  1. Customizing the experience of our visitors on our internet services.
  2. Providing material (including advertising) tailored to your interests and the way you browse our internet services.
  3. Proper management of our business.
  4. We use this information to help diagnose technical problems and issues related to our services, manage electronic (internet) services, identify users of our internet services, target advertising, and collect demographic information about you. We use automated information to determine usage patterns and how we can better adapt our services to meet your needs.
  • We may use the information we gather about you in other ways, as we inform you at the time your data is collected so that we can better tailor our services to meet your specific needs.

 

How We Share Your Data

Asimis Market may share personal information within the business among its employees (where applicable) to process and prepare an order for shipment. Employees receiving this information are not allowed to use or disclose the information except in cases where consent is provided.

Our Service Providers

We collaborate with service providers, suppliers, insurers, and organizations who may process your data on our behalf, provided they adhere to data protection security rules. We only share information that allows them to provide their services to us or facilitate the provision of their services to you. For example, some of our service providers display advertising for our products and services as well as products from our partners, suppliers, and third parties. Provided that you have given your consent and accepted to be informed about our promotional activities, you may see online advertising we have placed on the websites you visit or the interactive services you use.

Other Organizations and Individuals

In certain cases, we may transfer your data to other organizations, for example:

  • If we are requested by a public or regulatory authority such as the police or the labor department, we are obliged, based on ethical codes, to give them your data.
  • We may share information with fraud prevention organizations to prevent potential fraudulent activities (e.g., Cybercrime Prosecution).
  • Responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

Marketing

When you register in our customer database, we use the information you provide for various purposes:

  • To inform you about our latest products, services, or offers.
  • To get in touch with you if we need to provide you with additional information or if we need to receive information from you.
  • To occasionally check your satisfaction with our products and services.
  • To check the total reward points from your purchases to provide the corresponding discounts.

We may use your data to send you marketing messages if we have your consent or a specific reason, e.g., to inform you of a product recall. If you’ve given consent for this, we may do so through posts, email, text messages, social media, or by using apps. Additionally, we may promote products or services with notifications and advertisements through apps. This happens when we have a legitimate or commercial interest in using your information, even though we’ll always allow you to object to marketing. We may ask you to confirm or update your data if you purchase new products or services in the future. We’ll also ask you to do this if there are changes in legislation, regulation, or our business structure. We collect statistics about email openings and clicks using industrial technologies to help us monitor and improve our electronic newsletters. You can opt out of general marketing communications at any time by informing the business.

Please note that if you opt out of receiving marketing messages from us, we may continue to communicate with you regarding transactions, your account, customer surveys, and any contests you may have expressed interest in.

Your Rights

According to the law for the protection of individuals concerning the processing of personal data and the free movement of such data, you have the following rights:

Access and Information

You have the right to obtain information about what data we have collected, for what purpose we have collected it, and how long we will retain it.

Correction

You have the right to ask us to correct any inaccurate information about you or to add additional information about you.

Restriction and Objection to Processing

You have the right to request that we limit or exclude the processing of your data if you question the accuracy of the information we hold about you, if you believe we are processing your data unlawfully, or if you no longer wish to receive promotional messages about our products and services.

Portability

You have the right to ask us to transfer your data to another organization for you.

Deletion

Finally, you have the right to request in writing that we delete your data when it is no longer necessary for the purpose for which it was collected if you wish to withdraw your consent for the processing of such data, and if your data is subjected to unlawful processing in violation of the Data Protection Regulation.

If you wish to exercise these rights, please contact us:

  • By sending an email to: info@asimis-market.com
  • By sending a letter to the address: STASINOPOULOY 31 AGIOS DIMITRIOS – ATHENS

Please ensure that you have included all the necessary documents along with your request. Your request will be processed within 2 weeks from the date of receiving the application. However, this period may be extended in case of any complications. The cost of sending (if applicable) is the responsibility of the sender.

How long we keep your data

We will keep your data for as long as you are a customer of our company and as long as you have not requested deletion from our system using the methods mentioned above. Once you cease to be a customer, we may retain your data for a period of up to 2 years from your last purchase. However, we may retain your data for longer than 2 years if we cannot delete it for legal, tax, or technical reasons. We may also retain your data to inform you of product recalls. In this case, we will ensure that your privacy is protected and that your data is used only for these purposes. Furthermore, we do not keep personal information in an identifiable form for longer than necessary. Finally, we will keep your data for as long as we have active consent for the purposes given.

Security Measures

The company uses its own technical and organizational security measures to protect your personal information from loss, destruction, and any unauthorized access by third parties, such as encrypted browsing on our page with SSL system and Firewall protection on our platform. The company does not bear responsibility in cases of large-scale data breaches due to cyberattacks on third-party information systems (Hosting) that host our website asimis-market.com.

Links to Other Sites

Our websites may contain links to other websites operated by organizations we do not control. If you are directed to a third-party website through our website, we encourage you to read their privacy statements.

Social Media

We use social media such as Facebook, Google, YouTube, Instagram, and Twitter. By doing so, data may be retrieved. If you are logged into one of these networks and do not want the data collected during your visit to be linked to your account, you should log out of your social network before entering these sites.

Contact Us

If you have a question or a complaint about this policy or the way we handle your data, please contact us:

Complaint to the Data Protection Authority

You have the right to file a complaint with the Data Protection Authority if you are concerned about how we have processed your data.

Changes to the Policy

We may revise this policy by publishing an updated version on our website or by contacting you via email. The current policy was last revised on 20/01/2024.