In case for some reason you want to return a product from your order, it must be as when you received it in its original form and as long as its packaging has not been opened then you can return it.

Opened or damaged packages are not accepted and should not be returned.

Shipping costs for returning products are the responsibility of the customer and the return address must be the same as the one on the package you received unless you have agreed otherwise with us.

The method and the return service should be the same as sent by us, unless you have agreed with the store manager for a different method. If, for example, you received your products by ELTA, then you will do the same you the return shipment unless you have agreed on a different way by phone with the store manager. Any extra costs from the customer to our store are borne by him.

As long as we receive the product and approve that the packaging has not been opened or damaged during the return and can be put back on the shelf for sale, then upon agreement, you can receive a refund equal to the value of the product’s proof of purchase not including the shipping costs you paid at that time.

BEFORE ANY RETURNS PLEASE CONTACT OUR STORE.

SOME PRODUCTS ARE NON-RETURNABLE

 

Please send the product in less than 30 days from the day of receipt. Otherwise, our store will not accept the return.

If the return process is completed successfully, then you will receive a refund of the exact amount of value with the price of the proof of purchase (shipping costs are not included).